-Here at Sail Ship Urns, it's our goal to deliver the best quality products. We hope to ensure a quick delivery without any disruptions. We will exchange damaged items as quickly as possible. We believe that every customer should have the most positive experience during his or her time
-Sail Ship Urns will keep all customer information private. We value our customers and there experiences and will not sell or disclose any history of purchases.
-As this is a valued experience for you, it is also valued by us. If you receive any merchandise that appears damaged or torn we encourage you to get in touch with the shipping company- in most cases, this will be UPS or USPS.
By contacting the shipping company first, it gives you the opportunity to inspect a damaged package and will eliminate added costs. After speaking with the shipping company, please contact us so that we can send out your replacement.
All packaging has been tested to meet the standards set by these companies.
Shipping & Returns-
-Damage items: If you have a damaged item, you next step will be to process a
damage claim as stated above.
-Return items: (Applies only for damage products). You have up to 5 business days
from the day you signed and confirmed you have received your purchased product.
-Refunds do not apply due to our customized products. Customer pays shipping fee
for return item.
All packages are shipped through USPS ground service. All urns are handcrafted for our customers when they are ordered, it takes 3-5 business days for production. Once product is shipped it takes between 5-7 business days to be received.
If our standard shipping options do not meet your needs, please contact us to make
arrangements so the product is shipped to you accordingly. Additional shipping costs will apply.